How we work :

When a customer/client calls us, or our representative follows up a callback, or when a customer places an online service order,  we first try to asses what type of problem that you're having or what is it that you're trying to setup or install or solve, etc,  then our representative will inform you, what options, solutions and related work fees or rates are available.

If you agree, our representative will visit your location.  Once our representative arrives at your location,  please verify the representative 1st by getting his/her Name & Phone#,  and send that to Atikotek's This Office Phone# as a SMS/Text from your own Mobile Phone#,  then you will receive a SMS code, and representative will receive a SMS code,  If he/she can say your SMS code which was received from our Office Phone#,  then verified.

Then our representative will do one more on-location assessment, re-evaluation of options, solutions, etc with you.

Our representative will start begin to work on solving the problem,  After you agree and sign on the paper which have your problem description & work order agreement with us.

After the problem has been solved or the installation has been finished,  you can pay the due amount with your credit card.

After the work has been completed,  we need a feedback call immediately from you into our toll-free number, and leave a message,  telling us about the quality of the work/job,  and whether if you're satisfied or not, or the work has been done perfectly or not, or the work has been done adequately or not, etc.  This helps us to provide our customers like you with better services, servicing-engineer, servicing-technician that you deserve and expect.

If a repairing work requires a new component,  then either it will be collected from the Stores,  or, if we were carrying it, that will be applied.  If you have or want to have your own component to be implemented, simply request the technician.

Depending on the type of work,  our technician will also provide you the information related to configuration or changes.  So you know and in possession of your own configuration, passwords, etc.

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