Remote (Tech-Support) online assistance services (that is to, repair computer
or network, etc related problems without a visiting engineer/technician in your
place, but instead through & over the Internet connection).
Though usually this service is provided to our existing and/or recurring and/or
distant clients, can be provided to others as well. Type of your
problem, is also another factor here for determining a candidate or
eligibility, and also based on Technician/Engineer (Remote-Support) or
Operator availability.
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Remote assistance requires an initial non-refundable fee of
$10, before we can start working on your problem.
If you're already Atikotek's existing customer, then please first
Open a Ticket for help and goto step 2.
But if you're looking for Atikotek's help for the First time, then
please (step:1) call us, (or IM/Text/chat
with our Operator/Technician) and find out if your problem can be solved over the
Internet, and if your problem qualifies for remote repair solution.
Find out the total fee required for the solution. Then specify problem
type and pay initial amount by placing a Work
Order.
After that (step:2) you will receive a password in your
email, or in a message in your mobile phone, or use
"Help Center" web page to ask or
(text-based) chat with a tech-support representative, or call us to find
the password.
When you have obtained the password (Step:3) Call us first,
or Stay in line, or connect through Messenger, and then
proceed to step 4.
Goto (step:4) this web page
(HelpMeAtikotek) and specify the user
name & password. But if you were given Option 2, then
goto this webpage (ConnectNow), and
use the password during making connection, when prompted.
Now you will need to (step:5) download a small utility
software.
Then 'HelpMeAtikotek' or 'ConnectNow' will allow our
technician/engineer to (step:6) implement the solution
to solve your problem.
In some problem situation, a technician or an engineer personnel must
have to be present on your place to implement the solution.
After the solution, you will be (step:7) charged
again, this time with the total amount of fee for the problem
that you were having, where we will minus (take out) that initial amount
($10).
Thank you.
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This service can be provided to you almost any time, 20 Hours per
day. Please Do Not call us outside of 10AM ~ 7PM (regular work
hours) PST (Pacific Standard Time. California) for this service. Instead
check for our Technician/Operator availability through
the online web-browser based system "HelpCenter" (LiveChat) or
through any of the following IM (Instant Messenger) chat network/service,
to connect with our user/buddy/id :
(XMPP/GoogleTalk) ,
(YahooIM) ,
(WindowsLive/MSN/Hotmail).
If Atikotek's IM ID is not added as your buddy, then send an email
at above GoogleTalk/GMail address with a request.
Or Send Message (Text/Sms)
(website-to-phone) to 
or 
&
include ur info & problm info.
You can get more info on downloading IM client software from
here.
( Sorry, we will Not be responsible for paying any fees for your
any sent or received messages. We will charge you US$0.25 for
each Txt/Msg, IF that goes from our phone/side
to outside of USA phone, but there is No Fee for phone-to-phone sms
communication in-between/inside USA, Canada Txt/Sms messages.
Or for website-to-phone Txt/Sms messages. )
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Find your computer's IP address (the unique number that your computer is using for
Internet communication or information). You may visit this web page
(ShowMyIP) for that.
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Different Local Time at different Places, for an exact same moment, at 4:01AM
GMT (UTC-00:00) : 8:01PM PST (California, USA)
= 11:01PM EST (New York, USA)
= 1:01AM CLST (Chile) = 2:01AM BRST (Rio de Jeneiro, Brazil)
= 4:01AM GMT (UK) = 5:01AM CET (France) = 6:01AM CAT (Zimbabwe)
= 6:01AM EET (Egypt) = 6:01AM EET (Finland) = 8:01AM GST (Dubai)
= 9:01AM YEKT (Moscow, Russia) = 9:31AM IST (Mumbai/Kolkata, India)
= 10:01AM BDT (Dhaka, Bangladesh) = 12:01PM CST/HKT (China Central Beijing/Hong Kong)
= 12:01PM MYT (Kuala Lumpur, Malaysia) = 1:01PM JST (Japan) = 1:01PM WST (Perth, AU)
= 3:01PM EST (Melbourne, AU) = 5:01PM NZDT (New Zealand)
= 6:01PM HST (Hawaii, USA).
(If a local time follows Day Light Saving Time scheme, it was not applied in the calculation showed here).
